What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When I delete submitted form the free space don't increase.

    Asked by gshelve on April 22, 2015 at 11:08 AM

    Hi,

    i use my forms for receive graphic project from my customers. After received the submissions, i download the graphic files on my pc and delete the submissions but the free space never increase only decreases.

    Now i am next to finish 10GB but i just have some a few submissions.

    How i can free Up space ?

    Thanks.

    free space submitted form increase My Forms Submissions pc next
  • Profile Image
    JotForm Support

    Answered by david on April 22, 2015 at 12:48 PM

    Hi,

    Deleting the form just moves it to your trash.  To fully remove the form and submission your form needs to be purged from the trash:

    http://www.jotform.com/help/134-How-to-restore-deleted-forms

    The guide above details how to restore the form, you would need to click "Purge" rather than restore.  This will fully delete the form from your account and free up space.

    If you have any further questions, let us know and we will be happy to help.