- impact100baldwincountyAsked on April 22, 2015 at 10:51 PM
I have a committee sign-up form that already has 38 submissions. I have just now added an "auto responder email" so the submitter will receive a copy of their submission. However, I would like to manually send a copy to the 38 people who have already submitted a response. I filled out a response myself, giving my personal email address, then clicked "reply" on the submissions while viewing my submission. Even though JotForm says "email successfully sent"; I never received the reply.
I appreciate your help.
- JotForm Supportashwin_dAnswered on April 23, 2015 at 05:33 AM
I did test this issue and I am unable to replicate the issue you are having. I replied one of your submissions to my email address and I did receive it successfully. Please check the screenshot below:
Please let us know your personal email address on which you replied the submissions and we will take a look.
We will wait for your response.
- impact100baldwincountyAnswered on April 23, 2015 at 02:08 PM
So I follow what you did, but you don't show that the email actually was received in your gmail account...
Or maybe I have misunderstood what is supposed to happen??
The address that doesn't receive emails is firstname.lastname@example.org
Have you had any problems with Apple blocking emails sent in this manner (since the email says it is coming from email@example.com, but it really is coming from JotForm?
- JotForm SupportdavidAnswered on April 23, 2015 at 02:56 PM
I checked our mail logs and I did see the tests your were sending:
There were a few others similar to this that appear to be going through to "firstname.lastname@example.org".
As far as I know, we have not had any issues with apple filtering our emails. Check your spam/junk mail folder just in case.
If you believe they are blocking them, here is our guide on how to prevent bounce related issues:
This includes the servers to have them whitelist and things of that nature.
- impact100baldwincountyAnswered on April 23, 2015 at 03:24 PM
None of the "reply" emails that I sent (to myself) using the reply button on the submission page have been received.
The emails are not in my junk mail folder.
I just submitted a new form, and the "auto-responder" email was received.
- JotForm SupportdavidAnswered on April 23, 2015 at 03:36 PM
Both should be sending from the same source so I am not sure why you are receiving one and not the other:
According to our logs, both the notification your are sending from the submission view and for the form submissions themselves are coming from your addresss "email@example.com" via our Sendmail system to your address "firstname.lastname@example.org".
I be perfectly honest, I am not sure why the reply won't go through to your address. As far as I can tell, the reply is working and should be working for that address.