What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cancel my paid subscription to use free plan

    Asked by GerhardF on April 24, 2015 at 09:40 AM

    Now I cancelled my accopunt in the paypal subscription and is that now all to do?

     

    One more question:

     

    My name is Gerhard Feiner and I paid the costs. But on the bills is the name of my wife, Brunhilde Feiner. Can you change that that there is my name, because I have paid the bills from my paypal account?

     

    Gerhard Feiner

    name and paypal subscription cancelled paypal account
  • Profile Image
    JotForm Support

    Answered by Kiran on April 24, 2015 at 12:05 PM

    I see that you want to use Free subscription for your account GerhardF. The paid subscription is also cancelled from our end as well. However, the account shall be holding Premium status until your next billing date and then converted to Free.

    The other question on updating billing information is moved to separate thread and shall be addressed there.

    http://www.jotform.com/answers/558474

    Thank you!