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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Authorize.net Integration: No back link when error message is shown

    Asked by dcboswell on April 27, 2015 at 03:22 AM
    One last thing is if bad CC data goes in, it does throw an error but there is no way for the user to return to fix the information. So that
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    JotForm Support

    Answered by Charlie on April 27, 2015 at 04:02 AM

    Hi,

    I see what you mean, I've made a test submission in your form, you'll see two of it, one about random text and the other is a dummy test data named "Beverly Hills".

    One sample error message is this:

     

    It doesn't give a link to go back and fix the error, although, I believe the users can click the back button of the browser to get back on the form. But I'll forward this to our developers and see if they can make adjustment on the payment integration. We'll update you on this thread when we hear any news.

    Thanks

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    Answered by dcboswell on June 03, 2015 at 04:57 PM

    Charlie,

    Has there been any movement on this? We had a customer receive this error and they left the site instead of going back to the form to complete the transaction. Its one thing to test and have this happen, its another thing to start losing business because of no back button.

    Please let me know something soon.

    Thanks,

    Daniel Boswell

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    JotForm Support

    Answered by jonathan on June 03, 2015 at 05:49 PM

    Hi Daniel,

    There is no recent update yet from our developer assigned to the requested feature submitted by Charlie. But I can see that the request ticket is still open and even set as an important feature. 

    We will notify you here as soon as we have news/updates available on the status of this feature.

    Thanks.

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    Answered by dcboswell on June 03, 2015 at 08:09 PM

    Jonathan,

    Is there somewhere that lists the errors returned by Authorize.net? Or are these error messages created by JotForm itself?

    It would be great to also add a custom message for these errors so that we could provide more instruction to the user such as a contact email if they continue to have issues.

    Thanks,

    Daniel Boswell

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    JotForm Support

    Answered by jonathan on June 03, 2015 at 09:20 PM

    Daniel,

    Though I am not that knowledgeable on this since its a programmer thing, I believe thought that the error codes/message returned were from Authorize.Net. This is because the integration was simply using the Authorize.Net API.

    You can check for more details at the Authorize.Net error codes on the page here.

     

    It would be great to also add a custom message for these errors so that we could provide more instruction to the user such as a contact email if they continue to have issues.

    I think this was already applied. Most of the error messages were descriptive enough that it will be easier to understand what they were about.

    Hope this answers your question. Let us know if we can assist you further.

    Thanks.

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    Answered by legacymarketingsystem on July 22, 2015 at 05:20 PM

    im getting error 133 account inactive.. 

    when i know for sure i have an active auth acct and the login id and transaction key are 100% correct..

    aso gettig error 33 email required when i have the email set to required in jot.. 

     

    very frustrating.. 

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    JotForm Support

    Answered by jonathan on July 22, 2015 at 05:26 PM

    @ legacymarketingsystem

    Hi,

    We will resolve your issue separately here http://www.jotform.com/answers/617072

    Thanks.

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    JotForm Support

    Answered by NeilVicente on September 14, 2015 at 02:15 PM

    @dcboswell

    We have just added the message "Please go back and fix this" including a link to go back to the form to the error page that displays when something went wrong with the transaction.

    We hope you like it. Do let us know if you have any other questions or concerns.

    Best

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    Answered by dcboswell on September 14, 2015 at 02:46 PM

    you guys are on the ball today! Thats 2 fixes in 1 day! 

    Thanks I'll be testing this out!

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    JotForm Support

    Answered by Charlie on September 14, 2015 at 03:53 PM

    In behalf of my colleagues, you are welcome.

    Please do feel free to test it out and let us know if you encounter any problems.

    Thank you.