What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Image upload- invalid format freezing form

    Asked by printpro on April 27, 2015 at 10:05 PM

    Testing my form, when I've accidentally tried to upload a tiff, the form tells me its not allowed and then freezes the upload section making it impossible to upload other files without refreshing the whole form. 

    Can this be fixed?

    Page URL:
    http://form.jotform.co/form/50889279223870

    Screenshot
    format freezing Freezes section refreshing then
  • Profile Image
    JotForm Support

    Answered by Charlie on April 28, 2015 at 12:06 AM

    Hi,

    Unfortunately, I'm unable to replicate the problem.

    I tried testing your form in Google Chrome, Mozilla Firefox and IE but I'm unable to see the form freeze and I was able to select another file to upload.

    May I know if the form is embedded on a website?

    Or it might be related to the .tif file being too large or being corrupted? Have you tried uploading another invalid file and see if you can replicate the problem, but before that, could you try clearing your browser's cache and your form's cache just to make sure.

    We'll wait for your response.