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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot login when trying to download Plugins > Apps

    Asked by joeVenturella on April 27, 2015 at 10:16 PM

    I m trying to download an app.  A login box appears and the first time I login it says my login has been accepted but it returns me to the same login screen.  At this point, the login box doesn't do anything.  I can type my credentials but nothing happens when I hit the Sign In button.



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    JotForm Support

    Answered by jonathan on April 27, 2015 at 11:53 PM

    Please try also using the direct URL to the login page here


    After successfully  logged in, you can now click on the Apps button 

    Let us know if this steps did not work for you.


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    Answered by HRServicesUK on August 07, 2015 at 08:01 AM

    Is there a response to this yet - I have the same problem and can see it's been reported a number of times.

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    Answered by Sammy on August 07, 2015 at 10:27 AM

    Try clearing your browser cache, then login to your account