What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    no longer needing JotForm but want to save forms for next year

    Asked by happinesswalk on April 28, 2015 at 10:36 AM

    Hi - we tested Jotform this winter for an event this past March. We started paying $9.95/month that month but will not be using the form much until next winter - if at all. We are a very small non-profit effort. Can you advise? I think I would like to cancel the service until needed this fall/winter - but maybe there's a very cheap way to keep the forms available while inactive? Thanks. Linda 802-535-8383

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on April 28, 2015 at 01:27 PM


    You do not need to pay in order to keep your forms active.  Since you are well below any of the limits for even a "Free" account, you can downgrade and still use your forms as normal.  They will remain active and usable unless you go over your limits.  At which point you can simply upgrade again to restore them.

    If you have any further questions, let us know and we will be happy to help.