What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I switch from SSL to non-SSL submissions?

    Asked by WWNGU on April 28, 2015 at 04:25 PM

    My form currently says that it is over quota, but there are still plenty of non-SSL submission left. How do I switch it? 

    Page URL:
    http://www.wewillnotgiveup.org/submit-your-story-1/

    Submissions ssl submissions non-ssl SSL Submission left
  • Profile Image
    JotForm Support

    Answered by ekrem on April 28, 2015 at 06:21 PM

    Hi,

    When you get the embed code of your form in the Form Builder, make sure you unchecked the option Secure Form.

    user guide: How-can-I-receive-SSL-Submissions

    You can also simply use the regular http URL of the form instead of the secure URL or https

    Regards,

     

  • Profile Image

    Answered by WWNGU on April 28, 2015 at 06:42 PM

    I am using the regular form of the URL, but Squarespace seems to force it to be secure. Is it possible to get my SSL submission cleared just this once while I switch the site?

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 29, 2015 at 12:13 AM

    Hello WWNGU,

    I did check your web page where you have embedded your form and it seems you have used your form's non secure embed code.

    Have you embedded this form in some other web page as well? Do let us know and we will take a look.

    For now, I have manually reset your SSL counter to zero and activated your account. Your form is now back online. Please be informed that we can reset the counter only once per account. You should stop using the secure forms urls and secure embed scripts should be replaced by non secure embed scripts.

    Thank you!