Form ID did not match error while submitting the form sent through JotForm Email Newsletter app

gregpare

Asked on April 28, 2015 at 5:44 PM

I get the same thing when it is used in conjunction with the App Jotform Email Newsletter App
Mike

Replied on April 28, 2015 at 6:02 PM

Does it happen when someone is trying to submit your form? Can you please provide us with a link in question?

We will need to reproduce the issue, and then we will be able to escalate it to our Development Team.
gregpare

Replied on April 28, 2015 at 9:55 PM

Only happens when embedded in email. Live form works.

First Come - First Served! These spots will fill quickly!

Hello MISD Employees! Here's the ONE EMAIL OPPORTUNITY that I talked about during my Budgeting & Planning for Emergencies Seminar for a COMPLETELY FREE 60-MINUTE FINANCIAL COACHING SESSION.

We'll look at your budget, talk goals and address any other financial questions you might have. Remember, I promise no hard sales, and I don't sell insurance or investments! I look forward to helping!

Take three minutes and fill out this information. This will help me prepare. Once submitted, either myself or a fellow coach will be in touch to discuss a time and date that works for you. (Please disregard if you are only participating in the Stash the Cash Savings Challenge and did not request to be contacted for Coaching.)

Your Name
First Name Last Name
Your Email
Your Cell
  -Area Code Phone Number
Spouse's Name
First Name Last Name
Spouse's Email
Spouse's Cell
  -Area Code Phone Number
Your Birth Date
                        January             February             March             April             May             June             July             August             September             October             November             December             Month                           1             2             3             4             5             6             7             8             9             10             11             12             13             14             15             16             17             18             19             20             21             22             23             24             25             26             27             28             29             30             31             Day                           2015             2014             2013             2012             2011             2010             2009             2008             2007             2006             2005             2004             2003             2002             2001             2000             1999             1998             1997             1996             1995             1994             1993             1992             1991             1990             1989             1988             1987             1986             1985             1984             1983             1982             1981             1980             1979             1978             1977             1976             1975             1974             1973             1972             1971             1970             1969             1968             1967             1966             1965             1964             1963             1962             1961             1960             1959             1958             1957             1956             1955             1954             1953             1952             1951             1950             1949             1948             1947             1946             1945             1944             1943             1942             1941             1940             1939             1938             1937             1936             1935             1934             1933             1932             1931             1930             1929             1928             1927             1926             1925             1924             1923             1922             1921             1920             Year
Spouse's Birth Date
                        January             February             March             April             May             June             July             August             September             October             November             December             Month                           1             2             3             4             5             6             7             8             9             10             11             12             13             14             15             16             17             18             19             20             21             22             23             24             25             26             27             28             29             30             31             Day                           2015             2014             2013             2012             2011             2010             2009             2008             2007             2006             2005             2004             2003             2002             2001             2000             1999             1998             1997             1996             1995             1994             1993             1992             1991             1990             1989             1988             1987             1986             1985             1984             1983             1982             1981             1980             1979             1978             1977             1976             1975             1974             1973             1972             1971             1970             1969             1968             1967             1966             1965             1964             1963             1962             1961             1960             1959             1958             1957             1956             1955             1954             1953             1952             1951             1950             1949             1948             1947             1946             1945             1944             1943             1942             1941             1940             1939             1938             1937             1936             1935             1934             1933             1932             1931             1930             1929             1928             1927             1926             1925             1924             1923             1922             1921             1920             Year
Your Occupation
Spouse's Occupation
How often do you get paid?

Weekly Every Two Weeks Monthly

Your Take Home Pay Each Check
How often does your spouse get paid?

Weekly Every Two Weeks Monthly

Your Spouse's Take Home Pay Each Check
Housing

Own Rent Living rent free with family or friends

Monthly mortgage or rent payment
Approximate Value of Home
Approximate Payoff of Home
Number of dependents living with you
Car Payment #1
Approximate Owed
Car Payment #2
Approximate Owed
Car Payment #3
Approximate Owed
Approximate Total Household Credit Card Debt
Approximate Total Household Student Loan Debt
Income Tax Refund

$0 to $1000 $1000 to $3000 Greater than $3000 I owed and paid less than $1000 I owed and paid more than $1000 I still owe the IRS

What would you specifically like to address during your complimentary session?

Submit
gregpare

Replied on April 28, 2015 at 9:56 PM

Obviously, above paste didn't work. I sent a separate email to tech support.
Kiran Support Team Lead

Replied on April 29, 2015 at 2:54 AM

It seems that you have embedded the source code in the email. As I tried to submit the form from the email you've sent, I was able to submit it normally.

Since you were able to siubmit the form using direct URL, the issue could be with the newsletter app that you are using. Could you let us know which email newsletter that you are using? Please be noted that embedding source code directly on an email is not recommended due to any conflicts with the email inbuilt scripts that might result in malfunctioning the form. Instead you may try embedding using iframe if the newsletter is supported or a direct link.

Hope this information helps. Please get back to us if you need any further assistance. We will be happy to help.
Kiran Support Team Lead

Replied on April 29, 2015 at 3:07 AM

Okay. Sorry, I overlooked about the newsletter app. I see that you are using JotForm Email newsletter app and providing the direct link to the form in Email settings.

I've tested a form with the app from my end, I was able to submit the form from the email received without any error message. Please try clearing the browser cache by following the steps provided in the guide below to see if that helps :

http://www.wikihow.com/Clear-Your-Browser%27s-Cache

Let us know if you need any further assistance. Thank you!
gregpare

Replied on April 30, 2015 at 2:58 PM

Clearing the browser cache did not work.
So, I went plain text. And guess what? Every time that I use a plain text in the Jotform Newsletter App it doesn't allow an apostrophe and replaces ' with /
Does that happen to you?

Are you able to set up a Go To Meeting or Skype for some one-on-one support?
Mike

Replied on April 30, 2015 at 3:34 PM

I am sorry to inform you, but we only provide assistance via this support forum and email.

The HTML E-mail option is expecting to receive a link to prepared email template instead of the raw HTML code. It means that we cannot use the actual form link as the HTML email template link.

The issue with apostrophe symbols is probably related to automated escaping which is related to security reasons. We will check this issue via the next thread:

https://www.jotform.com/answers/562193

Thank you.
gregpare

Replied on April 30, 2015 at 8:46 PM

So, can you give me an example of what the HTML email code would look like for

http://form.jotformpro.com/form/51166568651966