What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Error message. Unable to save page.

    Asked by cultad on April 30, 2015 at 01:29 PM

    The following error was encountered while trying to retrieve the URL: http://www.jotform.com/server.php

    I've been trying to edit and new page. It's hanging on the page and does not save.

    Is this a server error? Or is there something wrong with the widget?

    I am using the add a text file widget.


  • Profile Image

    Answered by Ben on April 30, 2015 at 02:34 PM

    I am not quite sure that I understand what the exact issue is, but I presume that when you were working on your jotform, you were trying to add the Form Page field to your jotform and that is the time that you got the error you are describing?

    Based on the URL that you have provided, I would say that the issue is with the request to our API system had failed (this is called when you add some field, or modify something, but as it takes a few seconds to get the reply back where there is an error (as it will re-try several times), it might have been caused by something else.

    Could you please tell us if the same issue is happening again and if so, what is the form that you are experiencing this on and if there are any specific steps to recreate the issue?