What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I don't want form submittal to go to the user mail. I want it to go to the new setup mail box. How can we get them to go directly to the new mail box?

    Asked by MECS on April 30, 2015 at 01:58 PM

    we set up forms for registration and we need them to go to the new e-mail that we have created. But they are not going to there they are being sent to the account set up user's e-mail account.

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    JotForm Support

    Answered by david on April 30, 2015 at 03:07 PM


    To change the recipient address for your notifications:

    1. Open your form from the Form Builder
    2. Click Setup & Embed
    3. Click Email Alerts
    4. Click "Reply To and Recipient Settings" button at the lower right corner of the window.

    You will see this window and you can change the Recipient email from the lower right corner name on the label named "Recipient Email".

    The test email will always be sent to the default address associated with your account.  To test a different address, you will need to send a submission through the form.

    If you would like to have us check the setup of a specific form, let us know which form your are working on and we will be happy to have a look.