What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel my account

    Asked by stacydolderer on May 01, 2015 at 10:00 AM



    I need to keep my account open for this one billing cycle and cancel it.  How do I do that?

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    JotForm Support

    Answered by david on May 01, 2015 at 12:46 PM


    You can refer to these instructions to cancel your subscription in your PayPal Account:

    (1) Login to your Paypal Account

    (2) Find the latest payment you have made to JotForm

    (3) Click the subscription number for that transaction

    (4) Click on the "Cancel Subscription" button.

    Your account with remain upgrade until the end of your paid subscription.  At which point, you will no longer be billed and your account will automatically downgrade back to "Free".

    If you have any further questions, let us know and we will be happy to help.