What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Zoho CRM integration: mapping form fields to custom CRM fields

    Asked by 1AE on May 06, 2015 at 03:18 AM

    Dear Sir/Madam,


    I have a question about integrating Jotform with Zoho CRM.


    When I activate the integration with my Zoho credentials and go to the phase where it asks me to map out fields in the form with those in Zoho CRM, I can only map them to standard fields in a Zoho Lead or Contact module. The thing is though that my Lead and Contact modules are heavily customized and would need to have exact field correspondence between both applications. Is it so that the Jotform integration only supports mapping to standard Zoho CRM fields? Whatever I do inside Zoho does not seem to affect the available fields in the integration. 


    Thank you for your help.

  • Profile Image

    Answered by Ben on May 06, 2015 at 09:04 AM

    It will try to list all of the fields that it could find, but if you can show us how the other fields are built we could recreate them and see if we can create the integration with them.