What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The sub label text for the e-signature widget is interfering with the ability to enter anything into the widget

    Asked by dcboe on May 06, 2015 at 12:31 PM

    The signature area is not working on certain forms.  Notice how the signature line is moved up to the top of the box.

     

    Page URL:
    http://form.jotformpro.com/form/43004140954950andhttp://form.jotformpr<br/>o.com/form/43004140954950

    JotForm uploads jpg top
  • Profile Image
    JotForm Support

    Answered by david on May 06, 2015 at 12:56 PM

    Hi,

    We are currently having an issue with the sub label text for the e-signature widget interfering with the ability to enter anything into the widget:

    Removing the sub label will allow it to work until we get the issue sorted.  We will let you know here in this thread as soon as we have a resolution.

  • Profile Image
    JotForm Support

    Answered by david on May 06, 2015 at 02:45 PM

    In the mean time you can use the smooth signature widget in its place as well:

    http://widgets.jotform.com/widget/smooth_signature

    This widget should function without issue.

  • Profile Image
    JotForm Support

    Answered by TitusN on May 07, 2015 at 04:19 AM

    Hello, 

    We have resolved the issue - the e-signature widget should work normally with the sub-label. 

    If you have further difficulty - please let us know. 

    We apologize for any inconvenience caused.