How do I terminate the service?

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    Asked on May 06, 2015 at 03:10 PM

    The next bill date is 12th May, and I want to terminate, how to do that? Please advise. Thank you.

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    Answered on May 06, 2015 at 04:18 PM


    I checked our records and it appears as though you have a PayPal based subscription.  Cancellation of these subscription are not yet automated so the best way to ensure yours is cancelled would be to cancel it from within your PayPal account.

    (1) Login to your Paypal Account

    (2) Find the latest payment you have made to JotForm

    (3) Click the subscription number for that transaction

    (4) Click on the "Cancel Subscription" button.

    This will cancel your subscription.

    If you have any further questions, let us know and we will be happy to help.