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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    How can I get the Upload a File button to work?

    Asked by sbratcher on May 08, 2015 at 07:58 AM

    When I add it to my form and then test it on the website, I get an error saying the file failed.  I made sure the file is within the size and the file extension is one that is listed (jpg).  I also tried a Word document and it would not work. Suggestions?


    Form is on the school's website.  Under the Middle School Links/Program Reviews/Program Review Evidence Submission Form.



    Page URL:

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    JotForm Designer

    Answered by ecem on May 08, 2015 at 08:11 AM


    I checked your form and made a submission to understand the problem. I successfully uploaded images (jpg.). Can you please re-check it and let us know?

    Best Regards.


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    Answered by sbratcher on May 08, 2015 at 08:18 AM

    Just checked.  It is working when I am using Mozilla but not Internet Explorer 11 (I will check for upgrades and check settings).  THANK YOU!