What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to receive email notifications

    Asked by econoauto on May 08, 2015 at 02:39 PM

    when testing in jotform, i receive the emails and when we put the form on the website, nothing comes through.

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    JotForm Support

    Answered by BJoanna on May 08, 2015 at 03:10 PM

    I have submitted your form and inside of our mail log I see that submission is sent successfully.


    Please check your spam folders.

    Also you can try to whitelisting JotMail IP addresses.

    Inside of this article you can find out how to setup email alerts to prevent email bouncing related issues:


    Hope this will help. Let us know if you need further assistance.