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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email notifications are not being delivered

    Asked by blooming on May 09, 2015 at 05:51 AM

    I am trying to create an order form, but despite setting up correctly (I think) do not get confirmation to my email

    Was also wondering if you could add currency GBP ?

    I think it great by the way!!

    order form create email email notifications
  • Profile Image

    Answered by Ben on May 09, 2015 at 08:47 AM

    I have done some testing and it seems that the emails are working properly.

    Could you please go to your jotform and make a submission and check if the emails are delivered to you or not and if not, do let us know so that we can properly check this out for you.

    Now since we can only assist with one issue per thread, I have moved your other question about the currency to a new thread here: http://www.jotform.com/answers/567021

    We will be replying to it shortly.

  • Profile Image

    Answered by blooming on May 09, 2015 at 09:02 AM

    Hi Ben and many thanks - it is working fine now. They all came through together after about 90 minutes and are now instant - ish. - Also apologies for currency  I wasn't looking properly and now found it.

  • Profile Image

    Answered by Ben on May 09, 2015 at 10:26 AM

    No apologies needed, we are happy to assist with any questions you have. I am glad that you have found the way how to do it, but we will post on that thread how it can be done so that anyone looking for such info can see how as well :)

    I am glad to hear that your email notifications are being delivered to you now and that there are no issues. Based on feedback so far, it seems that this was occurring only for a specific time frame and had stopped afterwards.

    We are monitoring things to see if something happens, but since only few other people have reported this, it might not be related to our system, but I can not be sure.

    Again, thank you for updating us.