What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Drag and drop function in form builder not working in Google Chrome using Windows 8 Touchscreen PC

    Asked by iudiveclub on May 09, 2015 at 06:00 AM
    Found this on another website --

    "This is a common bug on a number of websites - basically they're deciding to ignore your mouse when they see you have a touchscreen (presumably assuming you must be on a phone/tablet that doesn't actually have a mouse or something). We've been doing outreach trying to get sites to fix this class of bug for over a year, eg. see http://www.html5rocks.com/en/mobile/touchandmouse/#toc-mostimp.Note that some Windows software (eg. having DevStudio installed) will make windows believe it has a touch screen. You can disable touchscreen support in Chrome completely with chrome://flags/#touch-events.I think we'll "fix" this situation soon by exhibiting the problem everywhere (not just touchscreen users) - see issue 392584."

    I disabled touchscreen support in chrome and it now works.
  • Profile Image
    JotForm Support

    Answered by Jan on May 09, 2015 at 06:04 AM

    You are correct. The solution is to disable the touchscreen support in Google Chrome. You can check the answer provided by my colleague Charlie on this thread: http://www.jotform.com/answers/564454#564513

    Thank you.