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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PayPal Express: Security header is not valid

    Asked by Ohiolesbianfest on May 09, 2015 at 04:19 PM

    I am having a hard time setting up the payment part of my ticket and vendor forms.

    I tried to set up Paypal set up and I gave it a trial run and I got this error message
    "[Paypal Express Error] An error had occurred. Please contact form administer for assistance. [security error] security header is not valid"

    What does that mean and how do I remedy this?

    Please help

    Thank you

    Heather

    contact form security error PayPal Express Security header
  • Profile Image

    Answered by Ben on May 09, 2015 at 05:49 PM

    Most likely issue here Heather is that your API credentials are not correct. For example, you might have an extra character, a wrong character or less characters added for API credentials, which causes this.

    This is what I mean:

    Once you add correct details you should no longer see any errors shown.

    Please do let us know if you have any further issues or questions and we would be happy to assist with them.

  • Profile Image

    Answered by Ohiolesbianfest on May 09, 2015 at 09:13 PM

     Thank you Ben

    I copied and pasted all lines of information and checked them... all correct

    Im still getting the same message

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    JotForm Support

    Answered by jonathan on May 09, 2015 at 10:00 PM

    I was able to see this error when I test your jotform http://www.jotform.us/form/51217556601147

     

    But as mentioned by our colleague, this error is usually due to wrong API credentials used. 

    Please double check that you are using all the correct API details.

    Additionally, try first disabling the Auto Fill feature during your testing.

     

    save the settings and retry. 

    Let us know if the issue persist.

    Thanks.

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    Answered by Ohiolesbianfest on May 09, 2015 at 10:17 PM

    Thank you Jonathan

    I believe I followed your steps that you have provided, still error

    I dont understand what i am doing wrong.

    am i missing set up on Paypal or something? is there a difference between PayPal and Paypal Express and how do I know what I have with PayPal?

  • Profile Image
    JotForm Support

    Answered by jonathan on May 09, 2015 at 10:33 PM

      is there a difference between PayPal and Paypal Express

    Yes, they are different.

    You may want to check this article for helpful details.

    You need to signup separately for Paypal Express Checkout.

     

    Let us know if you are still not able to make it work.

    Thanks.

     

  • Profile Image

    Answered by Ohiolesbianfest on May 10, 2015 at 01:57 AM

    So,

    you think that if I change the Payment form to Paypal instead of Express, that should take care of the issue?

    Is there a way I can remove the express payment form with out redoing the payment box?

    THank you once again

    Heather

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    JotForm Support

    Answered by BJoanna on May 10, 2015 at 04:41 AM

    You can try to change payment form to Paypal instead of Paypal Express to see if that will solve your problem, but we can not be sure that your problem will be solved considering that you are getting Paypal login information error.

    Also if you remove the paypal express payment you will need to create new payment form the start.

    Let us know if you are still not able to make it work.

  • Profile Image

    Answered by Ohiolesbianfest on May 10, 2015 at 11:14 AM

    I did change the form to Paypal, instead of Express and it seems to works, atleast gets me to the Paypal page now with all the correct info.

    I luckily was able to save the info on the form so I did not have to recreate it all again.

    Thank you for the help

    Heather