What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What is an SSL Form?

    Asked by dorienne on May 11, 2015 at 01:15 PM

    Hi I have created a free account, for a trial jotform.

    But even though it says that i can get up to 100 submissions, after 11 submissions I received an email stating that my account is full and that it will be closed tomorrow.


    Kindly explain.






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    JotForm Support

    Answered by BDAVID on May 11, 2015 at 01:29 PM

    SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. 

    Secure or SSL Forms are for secure communications between the client (i.e the end user of your form) &Jotforms' servers. These communications are encrypted to prevent snooping by a 3rd party, and are useful if any of your forms contain sensitive information such as credit card or payment details or any other data of a personal nature.

    On a free account you can receive up to 10 SSL monthly submissions, so the account gets disable whenever one of the limits gets reached first(100 submission or 10 SSL), so you might disable that option, or upgrade to a Paid plan in order to expand the SSL limit if you want to:

    1. Click on the "Embed Form" button on the top toolbar.

    2. Uncheck the "Secure Form" box in the Form Embed Wizard and choose your preferred Form Embed Method.

    Only for this time I have reset your SSL counter. Let us know if you have more questions, we will be glad to assist you.

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    Answered by dorienne on May 11, 2015 at 04:17 PM

    I went to edit the form to remove the tick from the secure form but the box was not ticked!!
    however it seems that the link that was sent to the users did in fact contain the //secure in the link...

    how can i have them access a non SSL submission without having to resend the link to all my users?




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    Answered by Boris on May 11, 2015 at 04:23 PM

    If they are accessing the secure form directly from a secure link, I'm afraid you can't force the submissions back to non-secure.

    You'll have to send them the new link without the SSL / secure part.

    Please let them know about the new link in a timely fashion, as we can't reset your SSL submission counter again.

    Kind regards.