FORM isn't available when reaches max submission number & doesn't bump to my wait list

  • Profile Image
    firstaidhero
    Asked on May 12, 2015 at 12:44 AM

    I have tried to contact JotForm twice via your SUPPORT centre with no reply.

     

    http://www.jotformpro.com/firstaidhero/BSIT-Montroyal_Elementary

     

    Once full at 30 capacity, this form is suppose to bounce to my wait list. It just says inactive.

     

    Please help!

  • Profile Image
    ecem
    Answered on May 12, 2015 at 03:57 AM

    Hi,

    I think you are asking about automated form enabling.

    However, I'm not quite sure I fully understand what you are asking about when you refer to deleting your subscription? Are you speaking about your JotForm Subscription? Or?

    To clarify "Enable" and "Disable" for your jotforms this happens for 1 of 2 major reasons.

    (1) You've set a Unique Submission Limit such as a submission count, an expiration date, a unique question to disable your jotforms once certain rules have been met. To reverse it you would either have to undo that course of action removing those rules or by changing the status of your jotform.

    (2) You have a free account or a subscription to JotForm and you have hit your plan's max limit. In this case type once you hit your monthly limit depending on the plan level type that you have you would either need to upgrade to a higher plan level or wait til your monthly reset kicks in. For free plans it is always on the first of the month and for subscription plans it is always on the day the plan was first purchased. If you cancel then this will not reverse it to enable your jotforms.

    If that is what you were asking about. Instead what happens, is your plan will run the rest of it's course until the date of purchase even though you have hit the limit for the month and then you will be downgraded to a free account which point it should then reset itself.

    Best Regards.

    Ecem