What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    MySQL problem, can't save changes in the form.

    Asked by tuneteams on May 12, 2015 at 01:37 PM

    Hi! I keep receiving a pop up message "Error returned: MySQL server has gone away" , because of it any changes made in the for can't be saved. 

    Page URL:
    http://www.jotform.com//?formID=51205462133140

    Screenshot
    problem save changes in message saved keep receiving
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    Answered by travelistas on May 12, 2015 at 01:43 PM

    I have the same problem

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    Answered by robinlevasseur on May 12, 2015 at 01:46 PM

    I also have the same problem.

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    Answered by btimsah on May 12, 2015 at 02:00 PM

    Someone find the MySQL server quick! It was last seen heading for the vending machines!

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    Answered by leadershipky on May 12, 2015 at 02:07 PM

    lol

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    Answered by rbroadfo on May 12, 2015 at 02:15 PM

    Same problem. I don't want to lose my changes.

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    JotForm Support

    Answered by BJoanna on May 12, 2015 at 03:25 PM

    We are sorry for inconvenience you had.

    It was a temporarily problem that is now resolved. 

    In case that you are still facing same problem please inform us. 

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    Answered by rbroadfo on May 12, 2015 at 03:58 PM

    I have made changes to my form 2 hours ago. I just came back to it and I still can't save the changes. http://www.jotform.com//?formID=50274139754256 please advize

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    JotForm Support

    Answered by BJoanna on May 12, 2015 at 04:40 PM

    I have cloned your form and made small modification and I successfully saved form. Considering that I can not reproduce issue on my side and that error users were getting was temporary I would suggest to you to try to logging in in another tab then trying to save your form in that one. Might be that you were not logged in at that time when you tried to save your form. 

    Hope this will help. Let us know if you need further assistance. 

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    Answered by rbroadfo on May 12, 2015 at 05:04 PM

    Thanks for trying. I appreciate the support Jotform provides. I left the page and the changes weren't saved. It's only 30 minutes of work anyways. Cheers.

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    JotForm Support

    Answered by david on May 12, 2015 at 05:36 PM

    In the off chance your updates were saved automatically at some point, you may be able to find the revision in your history:

    http://www.jotform.com/help/294-How-to-View-Form-Revision-History

    Again, our apologies.  Though the issue was short lived we strive to have as smooth of a service as we can for our users.  I understand it can be rather frustrating when things like this occur.