What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why didn't my work save??:?

    Asked by sandi9175 on May 12, 2015 at 02:41 PM

    I just wasted an hour setting up changes in the form I was working on, only to have it freexe and lose all of the information! Any clue how to avoid such a frustrating situation?

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    JotForm Support

    Answered by Kiran on May 12, 2015 at 03:44 PM

    We had a minor issue with the DB server today that has affected our services for a moment. However, the issue was identified quick and resolved immediately. Sorry for the inconvenience this may have caused you. You should be now able to access JotForm services normally and save the changes on your JotForm without any issue. Please make sure that the AutoSave on the JotForm is enabled so that the form changes shall be saved automatically at regular intervals.

    If Auto Save is disabled, the option Enable Auto Save is displayed on the Form Actions menu that can be accessed by right-clicking on white space of the form.

    If you still experience any issue, request you to clear the browser cache by following the guide below :


    Let us know if you need any further assistance. We will be happy to help.