Why didn't my work save??:?

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    sandi9175
    Asked on May 12, 2015 at 02:41 PM

    I just wasted an hour setting up changes in the form I was working on, only to have it freexe and lose all of the information! Any clue how to avoid such a frustrating situation?

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    Kiran
    Answered on May 12, 2015 at 03:44 PM

    We had a minor issue with the DB server today that has affected our services for a moment. However, the issue was identified quick and resolved immediately. Sorry for the inconvenience this may have caused you. You should be now able to access JotForm services normally and save the changes on your JotForm without any issue. Please make sure that the AutoSave on the JotForm is enabled so that the form changes shall be saved automatically at regular intervals.

    If Auto Save is disabled, the option Enable Auto Save is displayed on the Form Actions menu that can be accessed by right-clicking on white space of the form.

    If you still experience any issue, request you to clear the browser cache by following the guide below :

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache 

    Let us know if you need any further assistance. We will be happy to help.