Why don't I receive submissions to a specific email address?

  • Profile Image
    jrny15j
    Asked on May 13, 2015 at 01:04 PM
     I am having a problem receiving email submissions to a particular email

    Lkehoe@pawsofremembrance.com.   I've rested several different emails and they all receive submissions except this one.

     

    I've checked span folders and bulk mail folders with no luck locating and emails sent.

    Can you please help troubleshoot this problem

     

  • Profile Image
    Sammy
    Answered on May 13, 2015 at 01:10 PM

    It seems the email address Lkehoe@pawsofremembrance.com had been flagged in our bounce list, I have removed it from the list and it should be able to receive emails, kindly try again and revert with the result.

  • Profile Image
    jrny15j
    Answered on May 13, 2015 at 06:26 PM

    Hi Sammy:

     

    I've tested the email and I am now receiving submissions.  Thank you for your immediate response and support.

  • Profile Image
    BDAVID
    Answered on May 13, 2015 at 06:30 PM

    On behalf of my colleague, you are welcome, if you have another question please open a new thread, we will be glad to assist you.