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  • Profile Image

    New form carries over the default phone number in the Contact Form from the old Contact Form.

    Asked by IDFFellowship on May 14, 2015 at 04:24 PM

    I have, currently, two accounts with JotForm.  The second account that I've just opened, displays the default phone number from my another account.  Apparently, it should display the new account default phone number.  I've cleared all caches, but this did not help. Please advice. 

    My first account is for:   info@jewishhomeus.org

    My new account is for: info@israeldefendersfellowship.org 

     Thanks.

    Screenshot
    contact form new form phone number in
  • Profile Image
    JotForm Support

    Answered by Charlie on May 14, 2015 at 05:26 PM

    Hi,

    I've checked your new account, but I don't see a phone number field on it.

    The screenshot you shared also doesn't show a phone number field. You can edit the default value of the form fields. 

    Could you provide us more details of the problem, is it a phone number in your Account settings or a phone number in your Contact Form?

    I've checked the email address info@jewishhomeus.org but I can't seem to find a registered account for it. However, the email address info@israeldefendersfellowship.org is associated with your account username IDFFellowship.

    We'll wait for your response.

    Thank you.