Email Autoresponder does not reach the recipient

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    zafanorMDQ
    Asked on May 15, 2015 at 12:19 AM

    I set the email so the user will get the data loaded on it but fails FORM do.
    Any help?

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    Boris
    Answered on May 15, 2015 at 06:38 AM

    As there are multiple forms in your account, can you please let us know exactly which form is having this problem, so that we can take a look?

    When it comes to setting up Autoresponders, please read the following guide: Creating-a-Form-Autoresponder

    Please make sure that all the fields are correctly filled, to prevent bouncing related issues, as described here: How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Please let us know if the issue persists, and which form this is about, and we would be happy to take a look and assist you.

    Kind regards.

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    zafanorMDQ
    Answered on May 15, 2015 at 12:40 PM

    The form is this http://www.jotform.com//?formID=51237669709668

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    david
    Answered on May 15, 2015 at 02:40 PM

    I checked the autoresponder for that form and it appears to be set to be sent from your service:

    The first thing to do would be to make sure your SMTP settings are correct and your servers settings haven't changed.

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    If you do not need the notifications to come from your services, set the "Sender E-mail" to "noreply@jotform.com" and your autoresponders should be sent without issue.

    If you have any further questions, let us know and we will be happy to help.