What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not found: This form is disabled

    Asked by tigermartialarts on May 15, 2015 at 04:59 AM

    Hi there,

    All of my forms have been disabled, i.e. this one most importantly:

    http://form.jotformeu.com/jsform/31002923597351

    I made a sample log in form so my web designer could replicate the style of our other forms, and had not intended to use the log in form on my website. After reading posts in your forums it appears this may be why our forms have been disabled?  This form has now been deleted.

    Customers waiting to sign up via out website so any immediate help appreciated!

    Thanks

    Nick

    Page URL:
    www.tigermartialarts.club/registration.html

    Screenshot
    form is disabled phishing autosuspended password
  • Profile Image
    JotForm Support

    Answered by Boris on May 15, 2015 at 08:26 AM

    Hello Nick.

    As you have discovered yourself, we do not allow collecting passwords in our forms. Such forms are automatically flagged by our anti-phishing filter and the owner account may get suspended.

    The following form is asking for passwords: http://www.jotformeu.com/form/51325134637350

    Please either delete these fields from the form, or delete the said form, we will gladly re-enable your account.

    If you can't remove the form / password fields yourself for any reason, please let us know if you would like us to remove them for you.

    Thank you.

  • Profile Image

    Answered by tigermartialarts on May 15, 2015 at 08:48 AM

    Hello,

    Thanks for your reply. This form has now been deleted. Will my account now be re-enabled?

    Thanks,

    Nick

  • Profile Image
    JotForm Support

    Answered by Boris on May 15, 2015 at 08:57 AM

    Hello Nick,

    I have just re-enabled your account. Your forms should be working again and you should be able to receive submissions.

    Please let us know if you experience any issues, we are here to help.

    With kind regards,
    Boris