One day delay in form submissions on a cell phone app

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    cathijaxs
    Asked on May 16, 2015 at 05:07 PM

    Hi - For awhile now I've noticed that when I use the JotForm app on my cell phone there's a one day delay for receiving form submissions.  They come to my email account right away but I don't get them on my phone until a day later.  Can that be fixed?

     

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    Ben
    Answered on May 16, 2015 at 05:49 PM

    Could you please tell us if the issue is happening to Android or iPhone app?

    Such details will help us understand the issue and properly raise it if needed.

    Thank you.

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    cathijaxs
    Answered on May 16, 2015 at 06:06 PM

    I'm using an Android phone.

     

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    Aury
    Answered on May 16, 2015 at 08:04 PM

    Thanks for that information.

    Can you please try clearing your form cache to see if this helps any? Then test it again to see. Please let us know if you are still having problems with it being delayed. Also, if it is still continuing then may I have your permission to test via your form to check it more accurately on your account?

    I did test one of your forms via clonee for testing purposes and I was able to recieve it with no delays. I was unable to replicate the long delay though since it was instant.

    I hope this helps.

     

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    cathijaxs
    Answered on May 17, 2015 at 09:14 AM

    Clearing the form cache solved the problem.  Thanks!