What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    One day delay in form submissions on a cell phone app

    Asked by cathijaxs on May 16, 2015 at 05:07 PM

    Hi - For awhile now I've noticed that when I use the JotForm app on my cell phone there's a one day delay for receiving form submissions.  They come to my email account right away but I don't get them on my phone until a day later.  Can that be fixed?


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    Answered by Ben on May 16, 2015 at 05:49 PM

    Could you please tell us if the issue is happening to Android or iPhone app?

    Such details will help us understand the issue and properly raise it if needed.

    Thank you.

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    Answered by cathijaxs on May 16, 2015 at 06:06 PM

    I'm using an Android phone.


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    JotForm Support

    Answered by Aury on May 16, 2015 at 08:04 PM

    Thanks for that information.

    Can you please try clearing your form cache to see if this helps any? Then test it again to see. Please let us know if you are still having problems with it being delayed. Also, if it is still continuing then may I have your permission to test via your form to check it more accurately on your account?

    I did test one of your forms via clonee for testing purposes and I was able to recieve it with no delays. I was unable to replicate the long delay though since it was instant.

    I hope this helps.


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    Answered by cathijaxs on May 17, 2015 at 09:14 AM

    Clearing the form cache solved the problem.  Thanks!