What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can not save my form

    Asked by sarahsharpe on May 18, 2015 at 10:36 PM

    I have messaged and you told me that they would save for you but they will not for me. My form was ultumtaly done so I sent the link out to all my clients. However I realized there was one really important key question I needed added to the form. I have now tried several times over the past week to add this question and after I type it in and hit save, the save logo just goes round and round for hours and nothing saves. If I try to refresh the page it says I have unsaved changes. Please help! I need this question added!

    form save
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    JotForm Support

    Answered by BJoanna on May 19, 2015 at 03:14 AM

    I have cloned your form http://www.jotform.com/43313991090251 and I added few questions on it and I was able to save form without any problems. 

    I have tested in Chrome and FireFox and there is no problem with saving the form.

    I would suggest to you to clear your form cache and also to clear browser cache. Inside of this article you can find out how to clear your browser cache:

    http://www.wikihow.com/Clear-Your-Browser's-Cache  

    You can also try to use different browser.

    Hope this will help. Let us know if you need further assistance.