What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my thank you message is different for what I created?

    Asked by kaynneclosette on May 19, 2015 at 02:23 AM

    I created my personal Thank you message however when i tried my form its not what i did.

    Page URL:
    https://www.jotform.com//?formID=51373958359469

    Screenshot
    Thank You message message different thank
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    Answered by kaynneclosette on May 19, 2015 at 03:08 AM

    can anyone help me please?

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    Answered by kaynneclosette on May 19, 2015 at 03:17 AM

    Can anyone please help this is the only step that i need to complete my form..

     

    I can't use my personalized Thank you message/

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    JotForm Support

    Answered by Chriistian on May 19, 2015 at 03:35 AM

    Hi kaynneclosette, 

    Thanks for contacting us.

     

    I checked your form and found out that there is a condition that overrides the Thank You page settings.

     

    Please follow instruction below to disable/delete this condition:

     

    If you need further assistance, please feel free to contact us again.

     

    Regards.

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    Answered by kaynneclosette on May 19, 2015 at 03:41 AM

    Hi! sorry but I am having a hard time I dont know how to do it.. still the same maybe you can help me

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    Answered by kaynneclosette on May 19, 2015 at 03:56 AM

    oh my god!!! Thank you so much! It Works!

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    JotForm Support

    Answered by Boris on May 19, 2015 at 04:02 AM

    kaynneclosette, I'll try to rephrase the instructions from my colleague.

    Please go to your My Forms page, select the form that you wish to edit, and click on Edit.

    The Form Builder will open with your form. In the bar at the top, please click on the Conditions button. (If you do not see the Conditions button, click on Setup & Embed first and Conditions will appear.)

    After clicking Conditions, a window will open, and at the bottom of it there is a Saved Conditions button. Please click on it.

    In the saved conditions, please click on the Pause icon that looks like ||

    This will disable your condition that displays a custom message when the condition is met. Your form will now display the regular custom thank you page you have set up.

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    JotForm Support

    Answered by Boris on May 19, 2015 at 04:05 AM

    I now see that you were able to resolve the issue from the guide of my colleague.

    On behalf of my colleague, Christian, you are welcome.

    Thank you kaynneclosette for updating us about your success with disabling the condition.

    Please don't hesitate to contact us again if you have other questions or if you need further help, we are glad to assist.