JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Though we do not currently offer phone based support, we can help you get this sorted here. I checked our records and I was unable to find any payment information related to your current account or email address. It does appear as though you may have upgrade the wrong account.
If you could let us know the subscription confirmation number, we will be happy to get the subscription transferred over to your current account.
In the mean time, I went ahead and reset your SSL submissions and reactivated your forms while we get this sorted.