What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    帳號被停用

    Asked by dementiasupport on May 19, 2015 at 11:19 PM

    JotForm團隊您好:


    昨日收到系統被關閉的來信,由於尚無法知道原因覺得很唐突
    因為目前我們使用此系統是工作上的因素,突然關閉造成我們很大的困擾
    檢查原因後不知是否為空間不足? 因為之前檔案過多時都只有丟到垃圾桶
    現在已清空垃圾桶,請問是否就能回復使用?

    在煩請盡速回復

    感謝您

    楊小姐

    Page URL:
    http://form.jotform.me/form/42311424997457

    JotForm style size font
  • Profile Image
    JotForm Support

    Answered by Boris on May 20, 2015 at 04:27 AM

    Hello.

    It appears that your account is over limit. The plan you are using now has 100 MB of available upload space, but you are using space over that limit.

    Please note that you can reclaim this space by removing your submissions and uploaded files, or you can upgrade to a higher plan that supports more upload space.

    It is important to note that you can't remove uploaded files without removing their associated submission as well. Consequently, if you remove a submission, it will also remove all files that were uploaded within that particular submission.

    It is highly recommended that you export your submissions prior to deleting them, as once they are deleted, there is no way for us to recover them.

    Please read the following guides on how to export your submissions:

    How-to-Export-Form-Data-to-Excel

    How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF

    Please let us know if you have further questions or if you need any help, we will be happy to assist you.