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    Unable to receive autoresponder email

    Asked by cbmove on May 20, 2015 at 10:56 AM

    Hello, I am a new OA to Coldwell Banker, and I am not getting Gazette submission notifications in my e-mail.  My e-mail address is brian.bowes@cbmove.com  My coworker Paty is getting Gazette submissions.  She has been with the company for a while, and has been getting submissions for a while as well.  Her e-mail address is patricia.montanez@cbmove.com.

     

    Thanks!

     

    -Brian Bowes

    submissions autoresponder unable to receive autoresponder email
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    JotForm Support

    Answered by Jan on May 20, 2015 at 11:50 AM

    I did not see your email address in the email notifications. I believe you are referring to an autoresponder email. Wherein, once the form is submitted, it will send an email to the one who fills up the form using the email that was entered in the form.

    Your email address is not in the bounce list. The mail logs show that the emails were sent to your mailbox successfully. 

    [2015-05-20 10:36:52] Submission #307941812542804462 Form #32123295810851 SENT to br***.bo***@cbmove.com from tina.cu****@cbmove.com via SENDMAIL 

    [2015-05-20 10:22:05] Submission #307940925542610214 Form #32123295810851 SENT to br***.bo***@cbmove.com from tina.cu****@cbmove.com via SENDMAIL 

    [2015-05-20 10:14:50] Submission #307940487542680045 Form #32123295810851 SENT to br***.bo***@cbmove.com from tina.cu****@cbmove.com via SENDMAIL 

    Please check your spam folders. I would recommend you to please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses. Thank you.