What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    rich text field issue

    Asked by andypenn on May 21, 2015 at 02:50 PM

    I have a rich text field in the form (url below)  once it has been populated with text and I move on submit it says that the field needs to be filled out and prevents the submit

     

    any advice on this

    Page URL:
    http://www.jotformpro.com/andypenn/consol

    text field move and populated
  • Profile Image
    JotForm Support

    Answered by david on May 21, 2015 at 04:00 PM

    Hi,

    I checked your form and it appears as though one the limits set on the field is the issue.  When I changed the "Entry Limit" from "none-0" to "none", I was then able to use the field as normal:

    That option can be found under the options for your text field.  Here is my test form to show you it working:

    http://support.jotform.com/form/51405800947959

    If you have any further questions, let us know and we will be happy to help.