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  • Profile Image

    Embeded forms mixing text from one to another

    Asked by jupavero on May 22, 2015 at 07:18 AM

    Hi,

    I created three very similar forms. The second and third ones are based on the first, with a few variations. The problem is that when the second and third are opened on their respective sites (they are embedded), some text from the first form appears on them.

    Also, the image accompanying the text often disappears after loading.

    Thanks

    P.D.: Here are the three sites (in the order I created them).

    1. http://inventarioeducativo.es/contacto/

    2. http://prestamoeducativo.es/contactanos.html

    3. http://www.edisea.es/contactanos.html

    Page URL:
    http://inventarioeducativo.es/contacto/-http://www.edisea.es/contactan<br/>os.html-3.http://www.edisea.es/contactanos.html

    Screenshot
    another problem www thanks 3
  • Profile Image

    Answered by Shadae on May 22, 2015 at 10:14 AM

    Hi jupavero,

    I have viewed your direct forms all three forms are identical except for the image that is shown at the end:

    http://form.jotformeu.com/51403976674362

    http://form.jotformeu.com/51322293520344

    http://form.jotformeu.com/40713293087354 

    As such the text may need to be edited directly on the forms.

    Please embed your form using the iFrame method to resolve the issue with your image disappearing: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Please inform us if you need further assistance.

  • Profile Image

    Answered by jupavero on May 25, 2015 at 11:45 AM

    Hi again:

    We have performed the changes we were advised to do and we still have the same issue. I attach updated screenshots.

    We have embedded the form using the iFrame method. We have carefully revised the forms and they are definitely different in the editor (as shown in the images). The problem arises when the forms are opened in our websites.

    1: http://inventarioeducativo.es/contacto/ (THIS IS THE ORIGINAL ONE)

    2: http://prestamoeducativo.es/contactanos.html

    3: http://www.edisea.es/contactanos.html

    Thanks for your time,

    Pablo

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    JotForm Support

    Answered by BJoanna on May 25, 2015 at 12:29 PM

    I have tested your form and I noticed problem that you are mentioning. I am not sure why is this happening, but I would suggest you to try to change font family inside of Form Designer. Font Family is set to Tahoma. Please try to set it to default or any other font family and then change it back to Tahoma. 

    It should look like this when you change it inside of Form Designer.

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by jupavero on May 27, 2015 at 05:02 AM

    Thank you very much. Changing the fonts solved the problem.