What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not receiving email notification of form submissions

    Asked by sonhunt on May 26, 2015 at 01:42 PM

    I'm testing out the free account and have 2 submissions, but was not notified by email....is that feature available only for paid accounts?  thanks.


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    JotForm Support

    Answered by BJoanna on May 26, 2015 at 02:00 PM

    I have checked your account and I saw that you have four PDF forms that you have probably imported form Adobe FormCentral. When users submits your PDF form you will be able to see submissions on your account if the have selected Auto Collect option when you downloaded your PDF form.


    You will not receive Email Notification because you have PDF forms. If you want to receive email Notifications you would need to create form inside of Form Builder.  

    This guides can help you to create your first form:



    Hope this will help. Let us know if you need further assistance.