What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal account link up?

    Asked by nmalgbtic on May 26, 2015 at 04:52 PM

    What exactly do I have to do to connect JotForm to my PayPal account? I thought it was connected, but my users are telling me the page times out when they attempt to pay, and the submissions are listed as Incomplete Payments. Please help me to resolve this ASAP!!!

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    JotForm Support

    Answered by jonathan on May 26, 2015 at 06:06 PM


    Are still having this issue? I could not reproduced the problem at this time.

    When I test submitted your jotform http://www.jotform.com/51286119214148 

    it was successfully submitted and I was redirected to the Paypal payment screen as expected.


    redirected to Paypal


    I did not pursue the Payment since it was a test submission only.

    I suggest you check also the article about incomplete payment in the Incomplete Payments FAQ guide here.


    Please let us know if there are still issue.