What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms disabled

    Asked by ajvassar on May 27, 2015 at 12:32 PM

    Why are my forms disabled?

    forms disabled
  • Profile Image
    JotForm Support

    Answered by BJoanna on May 27, 2015 at 02:00 PM

    Your account and forms was auto suspended by the phishing filter because of the suspected phishing forms you have. All of your forms have this fields. 

    Inside of your form you have fields that collect Credit Card information and that is against JotForm Terms of use.

    Phishing - You agree that Company may terminate your JotForm Service immediately if a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately.

    You must remove those fields and only then can the account be enabled once again. 

    If you want to have payment fields inside of your forms you have to use one of JotForm payment tools. 

    Inside of this articles you can find out more about payment tools and how to set payment form:

    http://www.jotform.com/help/47-Order-Form-Basics  

    http://apps.jotform.com/category/payment_processing  

    http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form  

     

    Hope this will help. Let us know if you need further assistance.