Email not including data from check boxes

  • Profile Image
    pikebrewing
    Asked on May 27, 2015 at 04:32 PM

    Hi, 

    I have set up a form and all the data comes across in the notifier email, except the data from the Check Boxes. Can you help me figure this out please?

    Here is the email. It is the question 'Which Pike Brewing beer do you want' whose answers are not coming thru:

     

    Question Answer
    Your name Zan McColloch-Lussier
    Phone Number (206) 5528462
    Email Address: zan@pikebrewing.com
    Date you would like to pick up your keg(s)? 05-30-2015
    Number of 1/2bbl kegs you want 4
    Which Pike Brewing beer do you want? Select multiple if purchasing more than 1 keg
    Do you need a pump for your keg(s)? No
    Comments or other information about your keg reservation Hope this looks better! 

     

  • Profile Image
    david
    Answered on May 27, 2015 at 06:03 PM

    Hi,

    I cloned your form to check the notification and it looks like you may have replaced your "Which Pike Brewing beer do you want? Select multiple if purchasing more than 1 keg" field at some point.  The email notification contains the ID for the original field not the updated one:

    Replace the original ID with the current ID by clicking on the field in the column on the right.  This should allow for the checkbox entries to come through properly. 

    I checked the autoresponder for your form and it had already been updated to the current ID so your users should have been getting the full submission data.  You do not need to change anything for the autoresponder.

    If you have any further questions, let us know and we will be happy to help.