Unable to receive email from Adobe Document Cloud?

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    cathijaxs
    Asked on May 27, 2015 at 08:24 PM

    I recently started using Adobe Document Cloud for client signatures but I'm not longer getting email notifications when a form has been submitted.  I contacted tech support for ADC and they said that since JotForm is a third party application, they do not support it.  I'd like to continue using ADC but it does me no good if I'm not being notified when a form is submitted. 

    I also have different agents that work for me and I'd like to be able to have their forms emailed to them when using a form with ADC but I don't see a way to have those emails go to them since I'm the one with the ADC account.

     

  • Profile Image
    Charlie
    Answered on May 28, 2015 at 12:16 AM

    Hi,

    To confirm, are you referring to an email notification of the form or in ADC?

    If the form is submitted you should receive an email notification from us confirming that the form was completed, this is if you have set up your "Emails" in the form builder. Here's a guide on how to setup your notifications: http://www.jotform.com/help/25-Setting-Up-Email-Notifications.

    To learn more about the ADC eSign widget, you can check our blog post about that here: http://www.jotform.com/blog/148-Announcing-the-Adobe-Document-Cloud-eSign-Widget.

    We'll wait for your response.

    Thank you.