Where do our forms go?

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    Asked on May 27, 2015 at 08:39 PM

    We use JotForm for online intake forms.  It works awesome, but we have two distinct issues that recur frequently.  1) Forms are submitted successfully (we have patients fill them out on our computers in the office) but once they are submitted, they never make it to our "Submissions" folder and 2) successfully submitted forms disappear from our "Submissions" folder.  Where are they going?  How do we find them?  Is there a way to stop this from happening?


    Kim Russom

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    Answered on May 28, 2015 at 12:51 AM

    Hello Kim,

    I am not sure if I have understood your question correctly.

    I did check your form and I did not find any integration to send submissions to any folder (googleDrive/dropbox etc). Can you please explain from which folder the submissions are disappearing?

    I did send a test submission using your form and the data seems to have been captured correctly. It does gets displayed in your form's submission page. Please check the screenshot below:


    The following guide should help you on how to check your form's submission data:  http://www.jotform.com/help/269-How-to-view-Submissions 

    If you want to know on which email address the submission email is sent to, the following guide should help you:  http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications 

    Hope this helps.

    If you meant to ask something else, do get back to us with your question a bit more in details and we will surely help you. You may also like to share a screenshot of the problem for better understanding of the issue. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033 

    We will wait for your response.

    Thank you!