What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Secure SSL Submissions on Facebook

    Asked by ByFelicia on May 29, 2015 at 04:09 AM

    Hello. I don't have checked the box about "Secure form".
    I have a mini competition with your facebook up and the "https" of facebook page my form stop working.
    I make some paths to increase my Submission limits but i can't do anything with the form and the competition.

    In two days the competition will close but now i have problem with alla these people.

    Any idea about my problem?

     

     

    *I have the form and at a website because your facebook app isn't recognized from mobile and tablets!!!!!

    Page URL:
    https://www.facebook.com/PlectodimiourgiesByFelicia/app_68433610825411<br/>0

    Submissions ssl submissions secure ssl problem submission limits Mobile app
  • Profile Image
    JotForm Support

    Answered by Boris on May 29, 2015 at 05:46 AM

    Hello Felicia.

    I'm afraid that using the "Secure form" box doesn't have any influence on Facebook. If your users are opening a secure Facebook page, with https:// at the start, the form will be automatically made secure by the Facebook App.

    Having a non-secure form on a secure page would cause so called mixed-content related problems, so Facebook doesn't allow you to embed non-secure content on any of their secure pages. This is a limitation for us set by the Facebook developers, so there is no way around this issue.

    You can wait for the first day of the next month for your submission counters to reset, but if you are expecting to receive more than 10 secure SSL submissions per month, I would kindly recommend that you please consider upgrading to a higher plan that supports more SSL submissions.