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    Form Builder: cannot scroll up and down

    Asked by SocEntAcademy on May 29, 2015 at 06:46 AM

    I've imported a few forms from Adobe but am finding that the only to view the bottom of the form is to use the down key. If I want to get back to the top I need to click the tiny arrow key on the top right of the screen. Is there something I'm missing?

    Thanks!

    Form Builder builder scroll
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    JotForm Support

    Answered by Boris on May 29, 2015 at 09:50 AM

    Hello SocEntAcademy.

    I am sorry for the inconvenience. I have logged into your account to test, and I can't seem to reproduce the issue. I was able to scroll by normal means of using the browser scrollbar, by scrolling my middle-mouse scroll-wheel, and by clicking my middle-mouse button and going up and down.

    Image with a scrollbar:

    Image of a middle-click inside the Form Builder area, but this was on one of my own forms.

    Can you please let us know exactly which form of scrolling is not working for you?

    I would also advise you to please try clearing your browser cache, log out of your account, clear your browser cookies, and then log back into your account, to see if it helps alleviate the issue.

    I have also cleared your form cache for you, to see if it helps.

    Please let us know how it goes. Thank you.