What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is disabled

    Asked by Gouvea on May 29, 2015 at 04:06 PM

    Hi,

    I've just signed up and I'm testing the service. It's my first form and I can't preview it. I'm not sure what is wrong. Any tips?

     

    thanks,

    disabled form
  • Profile Image
    JotForm Support

    Answered by BDAVID on May 29, 2015 at 05:12 PM

    Your account account has been disable because of violation terms of use:

    We do not allow fields requesting for passwords, if you agree to have those field deleted, and never create such a form that violates our terms of use, we can reactivate your account. Let us know what you decide.

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    Answered by Gouvea on May 31, 2015 at 09:57 AM

    So, how can I create a subscription form? These fields are a request for the user create his password.

     

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    JotForm Support Manager

    Answered by Jeanette on May 31, 2015 at 07:35 PM

    Requesting for creation of password should involve encryption. Unfortunately our forms do not provide this method, thus, it will violate our terms of use as explained above by David.

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    Answered by Gouvea on June 01, 2015 at 02:03 PM

    Ok. So I will remove these fields. Could you, please, reactivate the account?

    thanks,

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    JotForm Support

    Answered by Welvin on June 01, 2015 at 03:35 PM

    I did it for you and reactivated your account. Thanks