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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Incorrect field IDs in the email notifications

    Asked by labutin on June 01, 2015 at 08:22 AM

    На почту мне приходит вот такое сообщение. Смотрите прикрепленный скриншот. Может у меня здесь неправильная настройка.

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    JotForm Support

    Answered by Jan on June 01, 2015 at 10:58 AM

    The field IDs in the notifications are incorrect.

    The solution is to either edit the IDs used in the notifications or create a new email notifications. If you double click the "Form Fields" items the corresponding ID names will appear.

    Hope this helps. Thank you.

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    JotForm Support

    Answered by Welvin on June 01, 2015 at 11:01 AM

    The best way to fix this would be to re-create the whole settings.

    Delete your current notifier by following this guide http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder.

    Re-create it after. Here's how http://www.jotform.com/help/25-Setting-Up-Email-Notifications.