What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why do some respondents answers not come through?

    Asked by cyndiespiegel on June 01, 2015 at 01:46 PM

    In our The Collective {of Us} Feedback form, only three of the respondents answers are coming through. There are 6 questions total and they are all telling us they have completed all of the questions. Why would this happen and is there anything we can do to pull what they have submitted?

     

    We tried making all of the questions required and changing them to not required and that didn't really help.  

     

    Also, responses are showing up for the wrong questions. 

    Page URL:
    http://www.jotform.us/form/50496976946173

    Screenshot
    through feedback form responses all and
  • Profile Image
    JotForm Support

    Answered by Aury on June 01, 2015 at 03:32 PM

    Hello cyndiespiegel,

    I am so sorry for the inconvenient this issue is causing you.

    I have gone ahead and created a cloned version of your form, here you are: http://form.jotformpro.com/form/51515674734964.

    That one works fine with me, please feel free to clone it, here you are a step by step guide to help you in the cloning process: http://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL.

    If any other question, please do contact us.