Why do some respondents answers not come through?

  • Profile Image
    cyndiespiegel
    Asked on June 01, 2015 at 01:46 PM

    In our The Collective {of Us} Feedback form, only three of the respondents answers are coming through. There are 6 questions total and they are all telling us they have completed all of the questions. Why would this happen and is there anything we can do to pull what they have submitted?

     

    We tried making all of the questions required and changing them to not required and that didn't really help.  

     

    Also, responses are showing up for the wrong questions. 

  • Profile Image
    Aury
    Answered on June 01, 2015 at 03:32 PM

    Hello cyndiespiegel,

    I am so sorry for the inconvenient this issue is causing you.

    I have gone ahead and created a cloned version of your form, here you are: http://form.jotformpro.com/form/51515674734964.

    That one works fine with me, please feel free to clone it, here you are a step by step guide to help you in the cloning process: http://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL.

    If any other question, please do contact us.