What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to receive email notifications

    Asked by naccc on June 02, 2015 at 09:26 AM

    Hi

    Just recently it is very hit and miss whether or not we receive emails when someone fills out a form on our web site.

    The form is called NACCC Contact Form  under our account , username naccc.

    It may be something at our end but I am just checking that there is no problem at your end. 

    I changed the sender email to be n.mcewen@naccc.org.uk and received the verification message, but still no email arrived after pressing submit.

    Am i doing something stupid ???

     

    Neil

     

    Page URL:
    http://www.naccc.org.uk/contact-us

    contact form sender emails email notifications notifications notifier
  • Profile Image
    JotForm Support

    Answered by Jan on June 02, 2015 at 10:44 AM

    The email address on the recipient is not in the bounce list. I also checked the mail logs and I can see that the submissions were sent successfully. You can use this guide if you want to know how to check your form email history.

    [2015-06-02 10:28:37] Form #51053682204346 SENT to con****@n****.org.uk from n.mc****@n****.org.uk via SENDMAIL 
    [2015-06-02 10:22:06] Submission #309064126251990905 Form #51053682204346 SENT to con****@n****.org.uk from n.mc****@n****.org.uk via SENDMAIL 
    [2015-06-02 10:13:28] Form #51053682204346 SENT to con****@n****.org.uk from n.mc****@n****.org.uk via SENDMAIL 
    [2015-06-02 09:14:40] Submission #309060080166396742 Form #51053682204346 SENT to con****@n****.org.uk from n.mc****@n****.org.uk via SENDMAIL 

    I can see that your email notifications are configured properly.

    Please check your Spam folders. I would advise you to please check if there are any spam filters on your email program or email client.

    You can also try white-listing JotMail IP addresses.

    Related guide: How to setup email alerts to prevent email bouncing related issues