Unable to receive email notifications

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    naccc
    Asked on June 02, 2015 at 09:26 AM

    Hi

    Just recently it is very hit and miss whether or not we receive emails when someone fills out a form on our web site.

    The form is called NACCC Contact Form  under our account , username naccc.

    It may be something at our end but I am just checking that there is no problem at your end. 

    I changed the sender email to be n.mcewen@naccc.org.uk and received the verification message, but still no email arrived after pressing submit.

    Am i doing something stupid ???

     

    Neil

     

  • Profile Image
    Jan
    Answered on June 02, 2015 at 10:44 AM

    The email address on the recipient is not in the bounce list. I also checked the mail logs and I can see that the submissions were sent successfully. You can use this guide if you want to know how to check your form email history.

    [2015-06-02 10:28:37] Form #51053682204346 SENT to con****@n****.org.uk from n.mc****@n****.org.uk via SENDMAIL 
    [2015-06-02 10:22:06] Submission #309064126251990905 Form #51053682204346 SENT to con****@n****.org.uk from n.mc****@n****.org.uk via SENDMAIL 
    [2015-06-02 10:13:28] Form #51053682204346 SENT to con****@n****.org.uk from n.mc****@n****.org.uk via SENDMAIL 
    [2015-06-02 09:14:40] Submission #309060080166396742 Form #51053682204346 SENT to con****@n****.org.uk from n.mc****@n****.org.uk via SENDMAIL 

    I can see that your email notifications are configured properly.

    Please check your Spam folders. I would advise you to please check if there are any spam filters on your email program or email client.

    You can also try white-listing JotMail IP addresses.

    Related guide: How to setup email alerts to prevent email bouncing related issues