What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    IExplorer users are having trouble submitting our form

    Asked by Famcon on June 02, 2015 at 02:29 PM

    Hi- When people are using Internet Explorer to complete our JotForm registration form, they are unable to select a workshop and complete the registration process.  Chrome and FireFox work well so we have tried to guide people towards those browsers.  Can a fix be made with IE?

    Page URL:
    http://www.jotformpro.com/Famcon/Champions2015

    JotForm browser issue site IE browser
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    Answered by Carina on June 02, 2015 at 03:45 PM

    I tested the form and managed to successfully submit the form, using IExplorer 11, when paying by check for individual and multiple registrations:

     

    If selecting payment by Paypal I am redirected to the Paypal payment page:

    Do you know which IE version are they using? Also is this form embed on a website? If so please let us know the site url.

    Do you know which kind of error they are encountering?

    Thank you

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    Answered by Famcon on June 04, 2015 at 11:13 AM

    Hi- the form is not embedded on a website.  We are just directing people to the jotform page through a link.  I don't know which IE they are using but it is obviously not IE11 since you were successful.  The workshop selections are ok now that I changed the format but the payment pages are still glitching.  They are unable to see all the boxes when directed to a payment page.  I am suggesting that people use Google Chrome or FireFox when completing the registration form.  Thanks for checking it.

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    Answered by Sammy on June 04, 2015 at 01:02 PM

    I have tested your form in IE9 and it works correctly, IE8 is known to have issues with JavaScript, most probably the affected clients are using IE8, I will try to find an environment with IE8 to test on.

    Ill let you know the outcome.