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IExplorer users are having trouble submitting our formAsked by Famcon on June 02, 2015 at 02:29 PM
Hi- When people are using Internet Explorer to complete our JotForm registration form, they are unable to select a workshop and complete the registration process. Chrome and FireFox work well so we have tried to guide people towards those browsers. Can a fix be made with IE?
JotForm browser issue site IE browser
I tested the form and managed to successfully submit the form, using IExplorer 11, when paying by check for individual and multiple registrations:
If selecting payment by Paypal I am redirected to the Paypal payment page:
Do you know which IE version are they using? Also is this form embed on a website? If so please let us know the site url.
Do you know which kind of error they are encountering?
Hi- the form is not embedded on a website. We are just directing people to the jotform page through a link. I don't know which IE they are using but it is obviously not IE11 since you were successful. The workshop selections are ok now that I changed the format but the payment pages are still glitching. They are unable to see all the boxes when directed to a payment page. I am suggesting that people use Google Chrome or FireFox when completing the registration form. Thanks for checking it.
Ill let you know the outcome.