- FamconAsked on June 02, 2015 at 02:29 PM
Hi- When people are using Internet Explorer to complete our JotForm registration form, they are unable to select a workshop and complete the registration process. Chrome and FireFox work well so we have tried to guide people towards those browsers. Can a fix be made with IE?
- CarinaAnswered on June 02, 2015 at 03:45 PM
I tested the form and managed to successfully submit the form, using IExplorer 11, when paying by check for individual and multiple registrations:
If selecting payment by Paypal I am redirected to the Paypal payment page:
Do you know which IE version are they using? Also is this form embed on a website? If so please let us know the site url.
Do you know which kind of error they are encountering?
- FamconAnswered on June 04, 2015 at 11:13 AM
Hi- the form is not embedded on a website. We are just directing people to the jotform page through a link. I don't know which IE they are using but it is obviously not IE11 since you were successful. The workshop selections are ok now that I changed the format but the payment pages are still glitching. They are unable to see all the boxes when directed to a payment page. I am suggesting that people use Google Chrome or FireFox when completing the registration form. Thanks for checking it.
- SammyAnswered on June 04, 2015 at 01:02 PM
Ill let you know the outcome.