Stripe Form: I receive a "Please wait" message when a full discount is made in the form

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    Asked on June 03, 2015 at 06:37 PM

    I have setup Stripe with JotForm and it was working fine but recently I've had one customer attempt a transaction and they waited while a "Please Wait" message stood there without processing the payment. Any help is greatly appreciated.

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    Answered on June 03, 2015 at 06:51 PM

    I should add, that I've added a coupon that gives some users 100% savings so all they pay is $0.00. Would that have anything to do with the issue?

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    Answered on June 03, 2015 at 08:39 PM

    Are you referring to this form: I think the discount coupon is related to the error you're receiving since 100% discounts are not accepted by the system and there will be no point on having this integration if there's no charge to be made.

    I think the 100% discount coupon you created is causing the error since 100% discounts are not accepted by the system.

    For this, I suggest you to take your products list outside the payment tool and hide the payment tool when a full discount is provided in your form. Something like this form: you can use the code "full" to get the full discount or "half" to get a 50% discount.

    The conditions below are the ones that you would need to use to make the coupon codes work.

    You can read more about conditional logic here: and here: you can read more about how to pass calculations to payment tools.

    You can also clone the demo form to your account in case you want to inspect it further.