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    Stripe Form: I receive a "Please wait" message when a full discount is made in the form

    Asked by urlbuilders on June 03, 2015 at 06:37 PM

    I have setup Stripe with JotForm and it was working fine but recently I've had one customer attempt a transaction and they waited while a "Please Wait" message stood there without processing the payment. Any help is greatly appreciated.

    message please wait JotForm transaction
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    Answered by urlbuilders on June 03, 2015 at 06:51 PM

    I should add, that I've added a coupon that gives some users 100% savings so all they pay is $0.00. Would that have anything to do with the issue?

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    Answered by raul on June 03, 2015 at 08:39 PM

    Are you referring to this form: http://www.jotform.us/form/50964616185159? I think the discount coupon is related to the error you're receiving since 100% discounts are not accepted by the system and there will be no point on having this integration if there's no charge to be made.

    I think the 100% discount coupon you created is causing the error since 100% discounts are not accepted by the system.

    For this, I suggest you to take your products list outside the payment tool and hide the payment tool when a full discount is provided in your form. Something like this form: http://form.jotformpro.com/form/51538053181956 you can use the code "full" to get the full discount or "half" to get a 50% discount.

    The conditions below are the ones that you would need to use to make the coupon codes work.

    You can read more about conditional logic here: https://www.jotform.com/help/57-Smart-Forms-Using-Conditional-Logic and here: https://www.jotform.com/help/275-How-to-pass-a-calculation-to-a-payment-field you can read more about how to pass calculations to payment tools.

    You can also clone the demo form to your account in case you want to inspect it further.